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Medical Marketing for Surgeons: Why your online rating will be crucial in 2022

Updated: Feb 15, 2022

YESpbm explores why your online (star) rating will be crucial in 2022
YESpbm explores why your online (star) rating will be crucial in 2022

Protecting yourself and your practice online in 2022 will no longer be a choice; it could be survival of the fittest.

If you practice medicine, or work with those who do, we wont have to tell you how much the industry is changing, and not just through advancements in technique and with equipment.

The way medicine is practiced has been transformed in recent years. Better care, for more people, has made a healthier society overall, but there are other changes just below the surface.

Referrals are still a large part of any successful practice but in recent years the term “medical marketing” has been applied to new and innovative practitioners who are looking to increase market share, prominence and profitability.

The privatisation and corporatisation of healthcare in many sectors has seen more practitioners seeking to consult, or establish practices privately. In doing so they learn that specialists who once only had to wait for a long line of referrals, are increasingly getting overlooked by a well educated, choosy public.

The Importance of YESpbm’s Medical Marketing

As around, 97% of search engine users now look online to find a business. - socialmediatoday we are seeing those who don’t make at least some allowance for this market shift being left behind.

A recent study by YESpbm found that 77% of patients now use online research to find a private doctor, or to confirm their choice of specialist following a referral as a whopping 84% of patients say they trusted online reviews as much as a referral.

The creation and management of these patient reviews (amongst other things) is Medical Marketing.

Crucially, it takes between 1 and 6 positive reviews for a patient to trust their healthcare provider. An absence of reviews is not a good thing. Patients will turn away from providers who they feel cannot offer them this vital “social proof”.

Many of the surgeons we come in contact with are simply too busy to think about Medical Marketing. They have a busy practice and can’t imagine a day when it could change. Neither could Blockbuster Video, once the world's largest entertainment company when they turned down an offer to buy Netflix for a (relative) pittance.

Private practice is a business. With a higher calling certainly, but still a business. A golden rule of any business is the need for evolution to remain relevant. After all, the practice of medicine was once the domain of the local barber. A close shave and a limb removal all in one handy location. Fortunately, we’ve moved on.

To help you evolve, and stay ahead of the wave of new surgeons with an eye on social media and self promotion, here are some helpful ideas for establishing a solid presence online.

“Why should I care about online ratings?”

Online ratings can help shape your image in a digital marketplace. They may assist you with developing your brand, attracting new patients, increasing revenue, and educating you on business growth and improvement tactics. They offer vital feedback from patients and their importance is growing by the day.

Consumers refer to online ratings before making any purchasing decisions.

Ratings have evolved into a main source of information for consumers when deciding where and when to buy. According to one survey, 95% of buyers check online reviews before making a purchasing decision on products and services. - powerreviews. A lack of ratings online, for any professional, is now considered a negative by most consumers and can make them nervous.

Prospective customers gain trust in your brand because of ratings.

According to one study, 87% of consumers require a business to have an average rating of four to five stars in order to use it. Surprisingly, 11% exclusively sought out firms with a perfect five-star rating. - brightlocal

Online ratings drive more sales

Ratings do more than just build trust. They have the power to make or break your company's progress. According to a survey, 50 or more reviews can result in a 4.6% increase in conversion rates. - reevoo

Online ratings create engagement

It's not a one-way street when it comes to engagement. One of the most difficult tasks for organisations is actively encouraging customers to submit reviews and give ratings. According to another survey, a businesses miss out on significant potential when they don’t as for reviews.

From one patient to another

Online reviews have become the standard method of quality control; in fact, 90% of 18-24 year-olds trust medical information given by others on the internet. - yourpracticeonline.

While the content of online reviews is ultimately out of your control, there is a lot you can do to improve your practice's reputation on these sites.

Here are some action points to get you started;

Claim your profile

Claim your profile on major review sites such as Yelp, Trustpilot, WebMD, and Realself. Many of these websites provide services (or free services with the option of paying for upgrades), making them a quick and easy way to boost your online visibility. It's also a good idea to encourage happy patients to write a review online or share the word about their positive experience with your practice. This not only improves your online brand but also helps to bury and minimise the damage caused by any prospective unfavourable ratings and reviews.

Create a Google My Business listing for your business.

There's no doubt that Google is the undisputed king of online marketing. While search engine marketing (SEM) and search engine optimisation (SEO) are critical, many medical professionals focus their time and efforts on these areas, ignoring several effective platforms and methods as a result. Google My Business, for example, provides a one-stop-shop for directory listing improvements for medical practices. The practice information is displayed on Search, Maps, Google+, and Google Places. This means that prospective patients may quickly find your clinic no matter where they are or what type of device they are using.

YESpbm reveals that creating a Google My Business listing can help protect your online profile
YESpbm reveals that creating a Google My Business listing can help protect your online profile

Mobile is Important

Approximately 89.84 % of the world's population now owns a smartphone, and out of that, about 7% of Google's daily searches are health-related. In reaction to these trends, Google modified its search engine algorithm in early 2015 to offer special privileges to mobile-optimised websites. Since then, any physician who wishes to improve his or her practice's ranking in Google's organic search results must guarantee that their website is "mobile-friendly." Copy/paste your current website's URL into Google's helpful Mobile Friendly Tester to determine if the website is mobile-friendly.

Millions of health related searches are carried out each day, YESpbm can help then see the best possible you when they do
Millions of health related searches are carried out each day, YESpbm can help then see the best possible you when they do

Produce unique content

Here's some advice from the pre-digital era: it's much easier to find something when there's a lot of it. Consistently producing and posting content is an excellent approach to claiming more digital presence, enhancing patient trust in your brand, and positioning yourself as an expert. Create posts that will connect you with your target audience and promote your specific areas of expertise. Improve SEO worth of your content by adding high-ranking keywords and backlinking to other pages and blog posts on your website.

Never underestimate the power of social media

Social signals and social media activity such as 'likes, shares, and retweets' can have a significant impact on where your site shows up in Google searches. While the exact SEO effects of social signals are tough to estimate, there are several simple techniques to boost your online presence through effective social media use.

Aim to post content that people will want to "like" or, better yet, "share" regularly. Each share exposes your article to new potential patients while also improving your Google search engine rankings.

Remember that you're attempting to connect with patients; thus, your content must engage outside the medical profession. You should frequently post, just like you would on a blog, if you want to keep your audience engaged. Finally, make use of all the major social media platforms, including Facebook, Instagram, Twitter, Google+, and LinkedIn.

YESpbm discovers social media can create "social proof" for your brand.
YESpbm discovers social media can create "social proof" for your brand.

Finally, consider this:

Each business model is unique, and your online strategy should be adjusted to your specific requirements. That means you don't have to overthink things. Ensure your website is easy to use, productive, and straightforward to navigate. Choose platforms that are suited to your business goals and deliver strong, clear material that is consistent with your brand's style.

Too busy to get this sorted?

We understand this is a lot to take in. We engage with clients all the time that don’t have dedicated in-house Medical Marketing teams and ensure they get the best possible online representation.

Medical Marketing, Online Reputation Management and Personal Brand Management are all vital and developing areas for a successful medical practitioner.

As with any other technical or specialised area of business development (such as HR, Law, Insurance or Accounting) it is strongly advised that you seek professional help.

The team @YESpbm, specialises in managing talent and developing powerful Personal Brands online, and off. Our speciality is the medical industry and we are proud to represent some of the worlds top surgeons and clinics.

Get in touch and mention this article for a confidential 15-minute consultation worth £299, absolutely FREE, by clicking HERE- Calendar.

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